refund and cancellation policy

  • The order can be canceled 24 hours prior to the date of delivery, Hence 5% will be deducted from the total amount paid by the customer for adjusting the payment processing expenses, else no refund will be processed for the same.

 

  • The order can be canceled 24 hours prior to the date of delivery, Hence 5% will be deducted from the total amount paid by the customer for adjusting the payment processing expenses, else no refund will be processed for the same.

 

  • Delivery of the same product may not be possible always as per location, But the customer has a right to get a 100% refund as coupon means we provide coupon of the full amount to the customer.

 

  • Cakesportal.in reserved all the right to accept the order or refuse the order at any point in time after receiving the order and in all such cases we will refund the 100% amount to the customer(wallet/coupon), However, We all try to accept all the order.

 

  • In all delivery attempted cases, Where the recipient is not available at a given location or refuses to take the product. We are not responsible for refunding the amount. Since we deal with perishable products, Hence in such cases the order will be marked as delivered.

 

  • In the quality issue, We shall redeliver your order and refund also can be done depends on the nature of the complaint.
  • If you did not receive your product like flowers, cakes, chocolates, etc. So kindly contact on the same of delivery so that we can refund your full amount(coupon/wallet).

 

  •  We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department. Before cancelling any order, we will contact/ notify you.