Refund & Cancellation Policy
1. No Same-Day Refunds
All our cakes are freshly handcrafted to match your preferences. As cakes are perishable items, same-day cancellations are not eligible for refunds.
2. Cancellation Notice Required
Standard Cakes: Cancel at least 24 hours before delivery.
Customized Cakes: Cancel at least 48 hours before delivery.
A 3% refund processing fee applies to all approved cancellations.
3. How to Cancel
To cancel an order, please email us at customer@cakesportal.in with your order details. Our team will assist you promptly.
4. Refund Timeline
Refunds for approved cancellations are processed within 5–7 business days to the original payment method.
5. Company Rights
Cakesportal reserves the right to cancel, modify, or refund orders, or offer alternative solutions at our discretion, based on the nature of the order and circumstances.